Privacy Policy
Last updated February 08, 2024
1. What Information Do We Collect?
We collect personal information that you voluntarily provide to us when you express an interest in our services, when you fill in a contact or quote request form, when you call us, or when you otherwise get in touch.
The personal information we collect may include your name, phone number, email address, and any other information you choose to provide when contacting us. We do not process any sensitive personal information.
2. How Do We Process Your Information?
We process your personal information for a variety of reasons, including to:
Provide, maintain, and improve our services, including responding to your enquiries and providing quotes.
Communicate with you, including sending information about your enquiry or booking and responding to your questions.
Protect our services, including monitoring for and preventing fraud, and maintaining the security of our systems.
Comply with our legal obligations, respond to legal requests, and protect the rights of others.
3. What Legal Bases Do We Rely On?
Under the GDPR and UK GDPR, we rely on the following legal bases to process your personal information:
Consent. You have given us permission to use your personal information for a specific purpose, such as responding to an enquiry you have submitted.
Legal Obligations. We may process your information where necessary to comply with our legal obligations, such as cooperating with a law enforcement body or regulatory agency.
Vital Interests. We may process your information where necessary to protect your vital interests or the vital interests of a third party, such as situations involving a potential threat to safety.
4. When and With Whom Do We Share Your Information?
We may share your information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business by another company.
Google Analytics. We may share your information with Google Analytics to track and analyse use of our site. You can opt out by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout, or by adjusting your ad settings at adssettings.google.com.
5. How Long Do We Keep Your Information?
We keep your personal information only for as long as necessary to fulfil the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law, such as for tax, accounting, or other legal requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.
6. How Do We Keep Your Information Safe?
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
7. Do We Collect Information From Minors?
We do not knowingly collect data from or market to children under 18 years of age. By using our site, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to their use of the site. If we learn that personal information from a user under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
8. What Are Your Privacy Rights?
If you are located in the EEA, UK, or Switzerland, you have certain rights under applicable data protection laws in relation to your personal information, including the right to:
Request access to and a copy of your personal information.
Request rectification or correction of inaccurate information.
Request erasure of your personal information.
Request restriction of the processing of your personal information.
Request portability of your personal information, where applicable.
Object to the processing of your personal information.
You can make any of these requests by contacting us using the details below, and we will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the UK and believe we are unlawfully processing your personal information, you also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues, at ico.org.uk/make-a-complaint/data-protection-complaints.
9. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
10. Updates to This Notice
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this notice, and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice periodically to stay informed of how we are protecting your information.
11. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at info@southlondonrubbishclearance.com, or contact us by post at:
South London Rubbish Clearance
120-122 Sunnyhill Rd
Streatham, London SW16 2UN
United Kingdom
12. How Can You Review, Update, or Delete Your Data?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct any inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To make any of these requests, please contact us using the details above.